Refund Policy
Returns & Refunds
Meisterschaft Motorsport Engineering LLC — effective policy for all orders
Overview
All returns and refunds must satisfy both the original manufacturer’s return/refund policy and Meisterschaft Motorsport Engineering LLC’s policies as outlined below. Both sets of conditions must be met for a return to be accepted.
Pre-orders and built-to-order items
If your order states a shipping window and we cannot meet it, we will notify you with a revised date and offer you the choice of accepting the new date or receiving a prompt, full refund to your original payment method. This right always applies, regardless of the cancellation window below.
Built-to-order and custom items (including JRZ builds): most JRZ products are built to order at the factory specifically for your vehicle. You may cancel a built-to-order or custom order within 7 days of placing it for a full refund. After 7 days, your build has been scheduled for production and the order can no longer be cancelled or refunded, except as described in the paragraph above.
The “special order” exclusion below applies only to items that have been delivered.
Return eligibility
To be eligible for a return, items must meet all of the following conditions:
- Unused and in the same condition as received
- In original, undamaged packaging
- Returned within 18 days of the date received
Returns requested after 18 days of receipt cannot be accepted and are not eligible for refund or exchange.
How to initiate a return
- Contact us at [email protected] before shipping anything back.
- Include your order number, reason for return, and photos where applicable.
- Wait for written authorization and return instructions — do not ship without approval.
- Package items securely in original product packaging and ship using a trackable carrier.
For items valued over $100, we strongly recommend purchasing shipping insurance. We cannot be responsible for returns that are lost or damaged in transit.
Return shipping costs
The buyer is responsible for all return shipping costs. Shipping costs are non-refundable. If we shipped an incorrect item, we will arrange return shipping at our expense.
Refund process
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, a credit will be applied to your original payment method within 10 business days. Please note:
- A restocking fee of up to 15% may apply to delivered, unused items. The restocking fee covers inspection, repackaging, and non-recoverable payment-processing costs.
- Original shipping costs are non-refundable
Restocking fees
| Return window | Fee |
|---|---|
| 0–18 days from receipt | Up to 15% of the item price, depending on item and condition |
| After 18 days | Not eligible for return or refund |
Exchanges
We replace items only if they are defective or damaged during shipping. If you need to exchange a defective item for the same product, contact us at [email protected].
Exchange timelines vary depending on item availability and your location. We will communicate estimated lead time at the time of approval.
Non-returnable items
The following are not eligible for return or refund:
- Items returned after 18 days from receipt
- Items not in original, unused condition
- Items missing original packaging
- Delivered special-order or custom items (unless defective)
- Items that do not meet the manufacturer’s own return conditions
Questions about your return or order?